enderu +44 20 80 89 94 70 info@osabus.com

Terms & Conditions

ATTENTION: This legal notice apply to the entire contents of this website under the domain name www.osabus.com and to any correspondence by e-mail or web-mail between us and you. Please read these terms carefully before using OsaBus.com website or communicating through its official channels – inf@osabus.com. Using OsaBus.com indicates that you accept these terms, if you do not accept these terms do not use OsaBus.com.

This notice is issued by Osa Travel Ltd. with it’s postal address at 85 Great Portland Street, First Floor, London, England, W1W 7LT. Registered in United Kingdom. Tel. No. +44 20 80 89 94 70 Email: info@osabus.com

1. Introduction

By accessing any part of OsaBus.com, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave OsaBus.com immediately and stop communicating with any of its representatives through its official communication channels (emails: @osabus.com; @osabus.de; @osabus.fr;).
„Osa Travel” Ltd. may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded or augmented by expressly designated legal notices or terms located on particular pages of OsaBus.com.
You are permitted to print and download extracts from OsaBus.com for your own use on the following basis:

  • no documents or related graphics on OsaBus.com are modified in any way;
  • no graphics on OsaBus.com are used separately from accompanying text;
  • „Osa Travel” Ltd. copyright and trade mark notices appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on OsaBus.com (including without limitation photographs and graphical images) are owned by „Osa Travel” Ltd. or its licensees. For the purposes of this legal notice, any use of extracts from OsaBus.com other than in accordance with paragraph above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use OsaBus.com automatically terminates and you must immediately destroy any downloaded or printed extracts from OsaBus.com.
All trademarks used on OsaBus.com are the property of the proprietor/s of those trademarks. „Osa Travel” Ltd. makes no claim to ownership of trademarks used on OsaBus.com of which they are not proprietors.
No part of OsaBus.com may be reproduced or stored in any other Website or included in any public or private electronic retrieval system or service without „Osa Travel” Ltd. prior written permission.
Any rights not expressly granted in these terms are reserved.

2. Links to and from other Websites

Links to third party websites on OsaBus.com are provided solely for your convenience. If you use these links, you leave OsaBus.com. „Osa Travel” Ltd. has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. „Osa Travel” Ltd. therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to OsaBus.com you do so entirely at you own risk.
If you would like to link to OsaBus.com, you may only do so on the basis that you link to, but do not replicate, the home page of OsaBus.com, and subject to the following conditions:

  • you obtain our prior consent;
  • you do not remove, distort or otherwise alter the size or appearance of OsaBus or „Osa Travel” Ltd. logo;
  • you do not create a frame or any other browser or border environment around OsaBus.com;
  • you do not in any way imply that „Osa Travel” Ltd. is endorsing any products or services other than its own;
  • you do not misrepresent your relationship with „Osa Travel” Ltd. nor present any other false information about „Osa Travel” Ltd.;
  • you do not otherwise use any of „Osa Travel” Ltd. trade marks displayed on OsaBus.com without express written permission from „Osa Travel” Ltd.;
  • you do not otherwise use any trade marks other than those owned by „Osa Travel” Ltd. displayed on OsaBus.com without written permission from the proprietor of that trademark;
  • your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

„Osa Travel” Ltd. expressly reserves the right to revoke at any time the right for breach of these terms and to take any action it deems appropriate.

3. General Information purpose

The information on this Website is for general information purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the OsaBus.com Website require a booking request through the OsaBus Platform and the OsaBus.com staff or specific supplier’s acceptance of the booking request according to the General Terms and Conditions of Osa Travel Ltd. (OsaBus).

4. We don’t give any warranty

While Osa Travel Ltd. (OsaBus) tries to ensure that the information in or through the Website is accurate, it does not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). Osa Travel Ltd. (OsaBus) may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. Osa Travel Ltd. (OsaBus) may also block Users from accessing the Website or parts of it, or requires certain conditions to be fulfilled for such access. Osa Travel Ltd. (OsaBus) does not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, Osa Travel Ltd. (OsaBus) does not guarantee that information available on the Website OsaBus.com has not been altered through technical defects or by unauthorized third parties.

4.1. Limitation of liability

Osa Travel Ltd. (OsaBus) excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

4.2. Disclaimer

While „Osa Travel” Ltd. endeavors to ensure that the information on OsaBus.com is correct, „Osa Travel” Ltd. does not warrant the accuracy and completeness of the material on OsaBus.com. „Osa Travel” Ltd. may make changes to the material on OsaBus.com, or to the products described in it, at any time without notice. The material on OsaBus.com may be out of date, and „Osa Travel” Ltd. makes no commitment to update such material.

The material on OsaBus.com is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly , to the maximum extent permitted by law, „Osa Travel” Ltd. provides you with OsaBus.com on the basis that „Osa Travel” Ltd. excludes all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to OsaBus.com.

5. Payment

Reservations for Transportation Services may be made electronically through OsaBus’s website – www.osabus.com or by email – info@osabus.com. Until the reservation is confirmed by OsaBus in writing (by email) and the full payment received from the Client, the reservation is subject to change by OsaBus or the Client.

OsaBus is not responsible for any confirmation of your reservations that is lost or otherwise not received when booking via the internet. If your spam blocker is on, a confirmation may not get through. It is the Client’s responsibility to call and get a confirmation email when making a booking.

All reservations that are more than thirty (30) days from the scheduled date of service (the “Date of Service”) require a deposit of at least twenty (20) percent. OsaBus shall confirm the amount of the deposit at the time the Client makes its reservation. A deposit of the full estimated cost of the Transportation Services is required for all reservations made less than thirty (30) days prior to the Date of Service.

Payment of the full Estimated Cost is due no later than two weeks (14 days) prior to the Date of Service.

  • The payment for OsaBus services can be made with:bank transfer (we do not accept bank transfers for the services that are to take place sooner than two weeks after the reservation is made)
  • credit card payment via secure payment link (we charge extra 3 % for credit card payments due to transaction fees).
  • Wise.com

All invoices are prepared according to the method of payment. It is client’s responsibility to indicate the desired form of payment upon reservation. In order to prepare the invoice the Client needs to provide the following details: company legal name, legal address, vat/registration number (if applicable).

Billing Descriptor “osabus.com” will appear on the Cardholders Credit Card statement upon successful Credit Card payment.

OsaBus will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data or personal information of or about a Cardholder to anyone, except it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.

Client may change a reservation subject to

  • the availability of the requested Transport Services as proposed by the changed reservation,
  • payment of the applicable fee as determined by OsaBus in its sole discretion and
  • the approval by OsaBus in its sole discretion. Subject to the foregoing, all reservations are final and all payments and deposits are non-refundable.

If the Client fails to timely pay any deposits or Estimated Costs or any other amounts owed to OsaBus as and when required, the Client’s reservation may be cancelled in the sole discretion of OsaBus and appropriate cancellation charges will be applied.

If the client wishes to change or cancel the existing booking and move the payed deposit or full amount to other time or dates, for different service, client can do that if OsaBus representative confirms such case. OsaBus can not guarantee that the new service can be provided for the same amount and that there wont be extra charges.

Please note, we are getting fully booked quite quickly, this offer is valid no longer than for 3 days.We only reserve and save buses once we receive a payment or 20% deposit. Rates & vehicles are subject to availability at the time of receiving the invoice and are confirmed only after the payment has been received.

6. Cancellation/refund.

If unexpected circumstances should arise and impact the Clients holiday plans, OsaBus would be glad to assist the Client with the cancellation and refund procedures. All cancellation notices have to be submitted in written form by email – info@osabus.com. Service can be canceled during office working hours, or when a representative answers to that request (holidays, weekends, hours outside of working hours).

OsaBus offers the following refund rates:

  • If the driver arrives at the scheduled pick-up location and Client is not there, and OsaBus is unable to locate or contact the contact person within 60 minutes of the scheduled pick- up time, by the means provided in the reservation, then the ride will be considered a no-show and the reservation cancelled. The Client shall be fully liable for 100% of the Estimated Cost.
  • Deposit payments are not refundable.
  • Any cancellation made less than ten (10) working days before the Date of Service will be subject to a charge equal to the amount of payments and deposits.
  • Any cancellation made within ten (10) working days will result in a charge equal to Deposit payment and bank transaction fees.
  • Any charge associated with a cancellation is final and not transferable to future or alternative services.

The Client must apply for the refund within 7 calendar days time after the booked date was cancelled. After these 7 days OsaBus reserves the right to withhold the refund. The refund will be made through bank transfer or credit card, depending on the original method of purchase.

It is the Clients responsibility to make sure that the service is canceled. Service is not canceled until a written confirmation has been received from OsaBus team.

„Osa Travel” Ltd. is not to be held responsible for any loss, damages, injuries or/and order cancellation caused due to cacelled flights, road blocks, unexpected delays, force majeure or by third party activities.

7. Our Services your obligations

„Osa Travel” Ltd. wants you and your group to have a great time, „Osa Travel” Ltd. therefore expect you to behave in an appropriate manner at all times. You will be responsible for any damage caused by you or any member of your party. If someone in authority deems you or any member of your group unfit to travel or consider that you are causing discomfort to other people and ask you to leave the accommodation, excursion or activity then our contract will be terminated at that moment. „Osa Travel” Ltd. will have no further obligation to you and full cancellation charges will apply.

You shall commit to:

  • Comply with the English laws, requirements and formalities of local police, health and other public authority;
  • Act in a courteous manner towards the „Osa Travel” Ltd. tour operators employees, guides and representatives and obey the instructions of the tour guide and/or group leader during the whole tour;
  • Cooperate with transport, hotel, restaurant operators and other providers and comply with their terms and rules under which such services are provided;
  • Respect the customs and traditions of local residents and rules of traditional dwellings; and, in general, of all such places where you alone are responsible for your acts;

„Osa Travel” Ltd. keeps the right to stop the service at any time if the customer hasn’t completed all financial parts to „Osa Travel” Ltd.. That also goes for services that customer has promised to ensure, but hasn’t done so (Accommodation for driver, drivers meals, parking costs, tolls, tax, ferry tickets, bridges or tunnels). If these things hasn’t been handled by customer and customer has promised to do so in written, „Osa Travel” Ltd. will pay for all these services and send and invoice to the customer which needs to be paid immediately by credit card. If customer refuses to do so and no other alternative can be negotiated, „Osa Travel” Ltd. keeps the right to stop the service and refund the remaining funds back to customer and return the vehicle back to base.

8. Our Services our obligations

„Osa Travel” Ltd. services are provided at the location specified by the client and agreed by both parties. „Osa Travel” Ltd. are responsible for the services provided by them. These services must be of a reasonable standard and as described by „Osa Travel” Ltd. on their website and if not „Osa Travel” Ltd. will be liable to pay you compensation if this has affected the enjoyment of your holiday. Our liability to you is limited to the amount „Osa Travel” Ltd. receives from you and „Osa Travel” Ltd. cannot therefore compensate for any other costs incurred by you.

„Osa Travel” Ltd. do not accept responsibility for any loss or damages caused by any member of your group, failure of someone providing services not connected with us, anyone not connected with either group or reasons due to force majeure. Our liability in all cases shall be limited to the total amount paid to us by you.

Our suppliers provide some of the activities „Osa Travel” Ltd. offer. In those instances „Osa Travel” Ltd. acts solely as a booking agent for them. Although „Osa Travel” Ltd. promotes them, this should not be interpreted as a recommendation to take part. „Osa Travel” Ltd. accept no liability whatsoever for any harm, injury or loss including physical („Osa Travel” Ltd is not responsible for any belongings that are left in the vehicles at the time of service) or otherwise and even death as a result of taking part in an activity. Whilst „Osa Travel” Ltd. only works with suppliers „Osa Travel” Ltd. believe to be highly reputable, „Osa Travel” Ltd. cannot be held responsible for any false representations given to us by the suppliers.

Please note that some activities may also be considered “hazardous pursuits” by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.
„Osa Travel” Ltd. reserves the right to limit its own responsibilities according to the laws and regulations currently effective in United Kingdom.

„Osa Travel” Ltd. reserves the right to modify, suspend or terminate the Service for any reason, without notice, at any time. „Osa Travel” Ltd. reserve the right to refuse service to anyone, for any reason, at any time.

9. Force Majeure

„Osa Travel” Ltd. does not accept any liability for any loss, inconvenience or damage caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination arising from such plant or events beyond the reasonable control of „Osa Travel” Ltd..

In case of technical or mechanical issues with the transportation „Osa Travel” Ltd. takes responsibility to contact their local partners which provide bus to settle the issue as soon as it is possible and replace the bus with different bus if it is needed. Bus replacement time depends on the distance that the new bus should cover.

10. Alterations by „Osa Travel” Ltd.

„Osa Travel” Ltd. reserves the right to alter tour itineraries due to weather, availability of attractions or other circumstances.
„Osa Travel” Ltd. reserves the right to change the size and type of vehicle operating on our tours.

11. Visitor material

Other than personal data, which is covered under the Privacy Policy, any material you transmit or post to OsaBus.com shall be considered non-confidential and non-proprietary. „Osa Travel” Ltd. shall have no obligations with respect to such material. „Osa Travel” Ltd. and its designee shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

12. Smoking

Smoking is not allowed on vehicles used in our tours.

13. Insurance

„Osa Travel” Ltd. highly recommends you to obtain appropriate international travel insurance valid during the entire stay in the country that you are visiting, providing necessary travel coverage including but not limited to return expenses, medical expenses, expenses arising out of cancellation and/or modification, loss of luggage, accident and repatriation. „Osa Travel” Ltd. shall not be liable whatsoever for any consequences that may arise out of the yours failure or negligence to obtain such insurance.

14. Complaints

If you have any complaint — please let us know as soon as possible so „Osa Travel” Ltd. can rectify matters quickly and smoothly. Any complaints made after the holiday have to be made in writing not more than one week or 7 days from the completion of the trip. Claims submitted after this deadline shall not be considered. However, no claim against „Osa Travel” Ltd. arising out of, or relating to, these Terms and Conditions, the tour, or events or omissions that occur during or in connection with the tour, shall exceed the amount actually paid you to „Osa Travel” Ltd. for the tour. „Osa Travel” Ltd. shall not be liable for any damages or losses other than damages or losses that are actually incurred and already paid for you, nor shall „Osa Travel” Ltd. be liable for any consequential damages, future damages, lost profit, lost opportunity, mental anguish, or pain and suffering. Our liability to you is limited to the amount „Osa Travel” Ltd. receives from you and „Osa Travel” Ltd. cannot therefore compensate for any other costs incurred by you.

Terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.