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Terms & Conditions

ATTENTION: This legal notice applies to the entire contents of the website www.osabus.com and to any communication via email or web-mail between us and you. Before using OsaBus.com or communicating through its official channels (info@osabus.com), please carefully read these terms. By using OsaBus.com, you indicate your acceptance of these terms. If you do not accept these terms, please refrain from using OsaBus.com.

This notice is provided by Osa Group SIA, located at Ernestīnes 24, Riga, LV-1083. We are a registered company in Latvia. You can contact us at +49 331 900 849 99 or via email at info@osabus.com.


1. Introduction

  • By accessing any part of OsaBus.com, you are deemed to have accepted this legal notice in full.
  • If you do not accept this legal notice in full, you must immediately leave OsaBus.com and cease communication with its representatives through official communication channels (emails: @osabus.com; @osabus.de; @osabus.fr; @osabus.nl; @osabus.pt; @osabus.es; @osabus.se; @osabus.it).
  • Osa Group SIA reserves the right to revise this legal notice at any time by updating this posting.
  • It is advisable to check this Website periodically to review the current legal notice, as it is binding on you.
  • Certain provisions of this legal notice may be superseded or supplemented by explicitly designated legal notices or terms found on specific pages of OsaBus.com.

 1.1. Permitted Use

You are allowed to print and download extracts from OsaBus.com for your personal use under the following conditions:

  • No documents or related graphics on OsaBus.com are modified in any way.
  • Graphics on OsaBus.com are not used separately from the accompanying text.
  • Copyright and trademark notices of Osa Group SIA appear in all copies.

1.2. Copyright and Intellectual Property

  • Unless otherwise stated, the copyright and other intellectual property rights of all materials on OsaBus.com (including photographs and graphical images) are owned by Osa Group SIA or its licensees.
  • Any use of extracts from OsaBus.com, other than as specified in the previous paragraph, is prohibited.
  • If you violate any of the terms in this legal notice, your permission to use OsaBus.com automatically terminates, and you must promptly destroy any downloaded or printed extracts from OsaBus.com.

1.3. Trademarks

  • All trademarks used on OsaBus.com belong to the proprietors of those trademarks.
  • Osa Group SIA does not claim ownership of trademarks used on OsaBus.com, of which they are not proprietors.

1.4. Reproduction and Storage

No part of OsaBus.com may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without the prior written permission of Osa Group SIA

1.5. Reserved Rights

Any rights not expressly granted in these terms are reserved.

2. Links to and from Other Websites

  • Links to third-party websites on OsaBus.com are provided for your convenience.
  • When you use these links, you will be redirected from OsaBus.com.
  • Osa Group SIA has not reviewed all of these third-party websites and does not control or take responsibility for their content or availability.
  • Osa Group SIA does not endorse or make any representations about these websites, the material found there, or the results obtained from using them.
  • If you choose to access any linked third-party websites from OsaBus.com, you do so at your own risk.

2.1. Conditions for Linking to OsaBus.com:

If you wish to link to OsaBus.com, you must adhere to the following conditions:

  • Obtain our prior consent.
  • Do not replicate the home page of OsaBus.com; instead, link to it.
  • Do not remove, distort, or alter the size or appearance of the OsaBus or Osa Group SIA logo.
  • Do not create a frame or any other browser or border environment around OsaBus.com.
  • Do not imply that Osa Group SIA endorses any products or services other than its own.
  • Do not misrepresent your relationship with Osa Group SIA or provide false information about the company.
  • Do not use any of Osa Group SIA trademarks displayed on OsaBus.com without express written permission.
  • Do not use any trademarks other than those owned by Osa Group SIA displayed on OsaBus.com without written permission from the respective trademark proprietor.
  • Ensure that your website complies with all applicable laws and regulations, does not contain distasteful, offensive, or controversial content, and does not infringe upon intellectual property rights or other rights of any other person.

Osa Group SIA reserves the right to revoke the right to link to OsaBus.com at any time for a breach of these terms.

3. General Information Purpose

The information provided on this website is for general informational purposes only. It does not constitute a binding offer from us. To enter into a binding agreement with suppliers of activities available on OsaBus.com, you need to submit a booking request through the OsaBus Platform. The acceptance of the booking request is subject to the General Terms and Conditions of Osa Group SIA (OsaBus), either by the OsaBus.com staff or the specific supplier.

4. Disclaimer of Warranty

  • While Osa Group SIA (OsaBus) strives to ensure the accuracy of the information on the website, it does not provide any warranties, express or implied, regarding its correctness, completeness, currency, reliability, suitability for any purpose, or any information provided by third parties.
  • Osa Group SIA (OsaBus) reserves the right to change, add, or remove information on the website, its structure, and functions at any time, without specific notification, including the removal of outdated information without labeling it as such.
  • Osa Group SIA (OsaBus) may block users’ access to the website or certain parts of it, or impose conditions for access, at its sole discretion.
  • Osa Group SIA (OsaBus) does not provide any warranties, express or implied, regarding the availability of the website or its functions, the absence of defects, or the absence of viruses and other harmful software on the website and its underlying infrastructure.
  • Furthermore, Osa Group SIA (OsaBus) does not guarantee that the information available on OsaBus.com has not been altered through technical defects or by unauthorized third parties.

4.1. Limitation of Liability

Osa Group SIA (OsaBus) excludes liability for damages arising from your access to or inability to access the website, errors or omissions on the website, or the use of the website, except in cases of willful misconduct or gross negligence and to the extent permitted by applicable law. This exclusion of liability does not apply to guarantees, claims related to personal injury or harm, or claims based on product liability regulations.

4.2. Disclaimer

While Osa Group SIA strives to ensure the accuracy of the information on OsaBus.com, it does not guarantee the accuracy and completeness of the material. The material and product descriptions on OsaBus.com may be changed or outdated without notice.

The material on OsaBus.com is provided “as is” without any warranties or conditions. Therefore, to the maximum extent permitted by law, Osa Group SIA excludes all representations, warranties, conditions, and other terms that may have effect in relation to OsaBus.com, including the implied conditions of satisfactory quality, fitness for a particular purpose, and the use of reasonable care and skill.

5. Payment

Reservations for Transportation Services can be made electronically through OsaBus’s website, www.osabus.com, or by email at info@osabus.com. Please carefully review the following information regarding payment:

5.1. Reservation Confirmation

Until the reservation is confirmed by OsaBus in writing (by email) and full payment is received from the client, the reservation is subject to change by OsaBus or the client.

5.2. Confirmation Receipt

OsaBus is not responsible for any lost or undelivered confirmation receipts when booking via the Internet. If your spam blocker is enabled, the confirmation email may not be received. It is the client’s responsibility to call and obtain a confirmation email after making a booking.

5.3. Deposit Requirements

  • Reservations made more than forty-eight (48) days prior to the scheduled date of service require a deposit of at least thirty (30) percent.
  • OsaBus will confirm the deposit amount at the time the client makes the reservation. For reservations made less than forty-eight (48) days prior to the scheduled date of service, a deposit of the full estimated cost of the Transportation Services is required.

5.4. Payment Due Date

Full payment of the estimated cost is due no later than forty-eight (48 days) prior to the scheduled date of service.

5.5. Accepted Payment Methods:

  • Bank Transfer: Bank transfers are accepted for services scheduled more than two weeks after the reservation is made.
  • Credit Card Payment: Payments can be made via credit card through a secure payment link. Please note that a 3% surcharge will be added to cover transaction fees.
  • Wise.com: Payments can also be made through Wise.com.

5.6. Invoice Preparation

Invoices will be prepared based on the chosen method of payment.

The client must provide the following details for invoice preparation:

  • company legal name;
  • legal address;
  • VAT/registration number (if applicable).

5.7. Billing Descriptor

The billing descriptor “osabus.com” will appear on the cardholder’s credit card statement for successful credit card payments.

5.8. Data Confidentiality

OsaBus will not sell, purchase, provide, exchange, or disclose account or transaction data or personal information of or about a cardholder, except to its acquirer, Visa/Mastercard corporations, or in response to valid government demands.

5.9. Reservation Changes

Any changes to a reservation are subject to the availability of the requested Transport Services as proposed by the changed reservation, payment of the applicable fee determined by OsaBus, and approval by OsaBus. Please note that all reservations are final, and payments and deposits are non-refundable, except within the scope of guarantees issued, in the event of injury to life, limb, or health, or for claims based on product liability regulation.

5.10. Payment Delinquency

Failure to make timely payments, including deposits, estimated costs, or any other amounts owed to OsaBus, may result in the cancellation of the client’s reservation at the sole discretion of OsaBus, with appropriate cancellation charges applied.

5.11. Change or Cancellation of Booking

If the client wishes to change or cancel an existing booking and transfer the paid deposit or full amount to another time, date, or different service, it must be confirmed by an OsaBus representative. Please note that OsaBus cannot guarantee that the new service can be provided for the same amount, and additional charges may apply.

5.12. Reservation Validity

Please note that our offers are valid for a maximum of 3 days, as we tend to book up quickly. We reserve and secure buses only upon receiving payment or at least 30% deposit. Rates and vehicle availability are subject to confirmation upon receiving payment.

5.13. Keeping Booking Slot

Rates and vehicles are confirmed only after the payment has been received.

6. Cancellation/Refund

We understand that unexpected circumstances may arise and affect your holiday plans. At OsaBus, we are here to assist you with the cancellation and refund procedures. Please note the following:

  • To cancel your service, kindly submit a written cancellation notice via email to info@osabus.com. Our team will process your request during office working hours which is in the Eastern European Time (EET) zone, the typical business hours are from 9:00 AM to 6:00 PM, Monday through Friday. Please note that specific office hours may vary depending on the industry and individual company policies.
  • We offer the following refund rates:
  1. If you are not present at the scheduled pick-up location and cannot be located or contacted within 30 minutes of the designated time, it will be considered a no-show, and you will be liable for 100% of the Estimated Cost.
  2. Deposit payments are non-refundable.
  3. For transfer services (sedan, minivan, minibus and bus)
    1. If canceled more than seventeen (17) days before the first service pick-up date and time – cancellation You forfeit 70% of service fee.
    2. If canceled less than or including seventeen (17) days before the first service pick-up day you forfeit 100% of the service fee.
  • For daily or hourly service (any transport category), Day trips, Tours, etc. any services that do not fall under the ”transfer” section.
    1. Cancellations made up to forty-eight (48) days before departure You forfeit the reservation fee (30% of the total booking amount).
    2. Cancellations made 47 to 32 days before departure You forfeit 40% of the service fee.
    3. Cancellations made 31 to 17 days before departure You forfeit 70% of the service fee.
    4. Cancellations made 16 to 0 days before departure You forfeit 100% of the service fee.
  • Please note that cancellation charges are final and cannot be transferred to future or alternative services.
  • If you are eligible for a refund, you must apply within 7 calendar days from the cancellation date. Refunds will be processed through bank transfer or credit card, depending on the original method of purchase. Please note that at the time of payment of the invoice, the bank will deduct a transaction fee of 3%. In the case of a refund, we will only send the sum stated in the invoice without including the deducted 3% transaction fee.
  • To ensure your cancellation is processed correctly, we kindly request written confirmation from our OsaBus team.
  • We want to emphasize that Osa Group SIA is not responsible for any loss, damages, injuries, or order cancellations caused by factors beyond our control, such as canceled flights, roadblocks, unexpected delays, force majeure events, or activities of third parties.

7. Our Services – Your Obligations

At Osa Group SIA, we want you and your group to have an enjoyable experience. Therefore, we kindly request that you adhere to the following guidelines:

1. Behave Appropriately:

Please maintain a respectful and appropriate demeanor at all times. You are responsible for any damages caused by yourself or any member of your party. If any authority deems you or any member unfit to travel or if your behavior causes discomfort to others, they may ask you to leave the accommodation, excursion, or activity. In such cases, our contract will be terminated, and full cancellation charges will apply.

2. Compliance with Laws and Authorities:

Please comply with all Latvian laws, requirements, and formalities of local police, health authorities, and other public agencies.

3. Respect for Tour Operators and Guides:

Show courtesy towards our tour operators, employees, guides, and representatives. Please follow the instructions of the tour guide and/or group leader throughout the entire tour.

4. Cooperation with Service Providers:

Cooperate with transport, hotel, restaurant operators, and other service providers. Please adhere to their terms and rules while utilizing their services.

5. Respect for Local Customs and Traditions:

Respect the customs and traditions of local residents and the rules of traditional dwellings. You are solely responsible for your actions in all places visited during the tour/service.

6. Contact with Bus Drivers:

Please note that the contact information for bus drivers will be provided to you shortly before the trip. As per GDPR not all driver’s numbers are available, in which case our office number is provided.
As part of our commitment to maintaining professional boundaries, we kindly remind you that the contact information provided for the bus driver is strictly for trip-related communication purposes only. It is strictly forbidden to contact the bus driver before the trip for any private or personal reasons. Our drivers are dedicated to safely transporting you from point A to B and are not available for tour guiding or personal inquiries.

7. Prohibition of Physical Violence:

It is strictly forbidden to physically attack drivers or any other individuals during the trip. We expect all passengers to treat our staff and fellow travelers with respect and kindness.

8. Punctuality and Refunds:

Bus drivers are expected to arrive on time. However, there might be unforeseen circumstances (traffic, road construction, weather, accidents/hazards, etc.), that could affect the time of arrival. Please note that in the event of such a delay, no refund will be eligible. We appreciate your understanding in this matter.

We appreciate your cooperation and understanding in adhering to these guidelines. Should you have any questions or concerns, please feel free to contact us.

8. Our Services – Our Obligations

At Osa Group SIA, we strive to provide high-quality services that meet your expectations. We value your satisfaction and strive to provide a smooth and enjoyable experience.
Please take note of the following points:

1. Service Standards:

We are responsible for the services we provide at the agreed location. These services should meet a reasonable standard and align with the descriptions provided on our website. If the services do not meet these standards and impact your holiday experience, we will compensate you accordingly. Please note that our liability is limited to the amount paid to us and does not cover any additional costs incurred by you.

2. Limitations of Liability:

We cannot accept responsibility for any loss or damages caused by members of your group, third-party service providers, or events beyond our control (force majeure). Our liability is restricted to the total amount paid to us by you.

3. Activities Provided by Suppliers:

Some activities offered by Osa Group SIA are provided by our suppliers. In such cases, we act as a booking agent. While we promote these activities, it should not be interpreted as a recommendation to participate. We cannot be held liable for any harm, injury, loss (including loss of personal belongings left in vehicles), or death resulting from these activities. Although we work with reputable suppliers, any false representations made by them are beyond our control.

4. Hazardous Pursuits:

Please be aware that certain activities may be considered “hazardous pursuits” by insurance companies. If you wish to be adequately covered by your insurance policy, you may need to pay an additional premium.

5. Compliance with Laws and Regulations:

We reserve the right to limit our responsibilities in accordance with the laws and regulations of Latvia.

6. Modification or Termination of Service:

We reserve the right to modify, suspend, or terminate our services without notice at any time. We also reserve the right to refuse service to anyone for any reason.

9. Force Majeure

At Osa Group SIA, we cannot be held liable for any loss, inconvenience, or damage caused by circumstances beyond our control. Please note the following:

  • We are not responsible for any loss, inconvenience, or damage resulting from war, threat of war, riots or civil strife, terrorist activities, industrial disputes, natural disasters, fires, sickness, adverse weather conditions, airport regulations, temporary or technical issues, mechanical or electrical breakdowns of transport, or any facilities within advertised accommodations.
  • We are not liable for any damages arising from the explosion of a nuclear plant or any part thereof, or any radioactivity or contamination resulting from such events.
  • In the event of technical or mechanical issues with transportation, we will promptly contact our local partners who provide the bus service. We will work diligently to resolve the issue and, if necessary, arrange for a replacement bus. The time required for bus replacement depends on the distance the new bus needs to cover.

Please understand that certain circumstances are beyond our reasonable control, and we will make every effort to minimize any disruptions and ensure your safety and comfort.

10. Alterations by Osa Group SIA

Osa Group SIA retains the right to make changes to tour itineraries as necessary, considering factors such as weather conditions, availability of attractions, or other circumstances.

Osa Group SIA also reserves the right to modify the size and type of vehicle used for our tours.

11. Visitor material

In addition to personal data covered by our Privacy Policy, any material you transmit or post on OsaBus.com is considered non-confidential and non-proprietary. Osa Group SIA is not obligated to treat such material in a confidential manner. Osa Group SIA and its designees have the right to copy, disclose, distribute, incorporate, and use such material, along with all data, images, sounds, text, and other elements contained within it, for any commercial or non-commercial purposes.

12. Smoking

Smoking is strictly prohibited on all vehicles used in our tours/services.

13. Insurance

Osa Group SIA strongly advises you to acquire comprehensive international travel insurance that is valid for the duration of your stay in the country you are visiting. This insurance should provide coverage for various travel-related aspects, including but not limited to medical expenses, trip cancellation or modification expenses, lost luggage, accidents, and repatriation. It is essential to safeguard yourself against any unforeseen circumstances.

Please note that Osa Group SIA cannot be held responsible for any consequences resulting from your failure or negligence to obtain appropriate travel insurance. It is your responsibility to ensure that you have adequate coverage to protect yourself during your trip.

14. Complaints

If you have any complaints, please inform us as soon as possible so that Osa Group SIA can address the matter promptly and efficiently. For complaints regarding the holiday experience, we kindly request that you submit them in writing within one week or 7 days from the completion of the trip. Claims received after this deadline will not be considered.

Please note that any claim against Osa Group SIA arising from these Terms and Conditions, the tour, or any events or omissions during or related to the tour, shall not exceed the amount you have actually paid to Osa Group SIA for the tour. We are not liable for any damages or losses other than those actually incurred and already paid for, nor are we liable for any consequential damages, future damages, lost profits, lost opportunities, mental anguish, or pain and suffering.

Our liability to you is limited to the amount we receive from you, and therefore we cannot compensate for any other costs incurred by you.

Please be aware that these terms and conditions are governed by Latvian Law and are subject to the exclusive jurisdiction of Latvian Courts.

Thank you for reading and agreeing to our Terms & Conditions. We hope that these guidelines provide clarity and transparency regarding our services. At Osa Group SIA, we strive to deliver exceptional experiences and ensure your satisfaction throughout your journey.

We wish you a fantastic trip and good luck on your adventures! We understand that unforeseen circumstances or questions may arise during your travels. In such cases, we encourage you to reach out to our dedicated team. We are here to assist you and address any concerns you may have.

Once again, we extend our warmest wishes for a memorable and enjoyable trip. Bon voyage!

Best regards,

The Osa Group SIA Team