ATTENTION: This legal notice applies to the entire contents of the website www.osabus.com and to any communication via email or web-mail between us and you. Before using OsaBus.com or communicating through its official channels ([email protected]), please carefully read these terms. By using OsaBus.com, you indicate your acceptance of these terms. If you do not accept these terms, please refrain from using OsaBus.com.
This notice is provided by Osa Travel Ltd., located at 85 Great Portland Street, First Floor, London, England, W1W 7LT. We are a registered company in the United Kingdom. You can contact us at +44 20 80 89 94 70 or via email at [email protected].
You are allowed to print and download extracts from OsaBus.com for your personal use under the following conditions:
No part of OsaBus.com may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without the prior written permission of “Osa Travel” Ltd.
Any rights not expressly granted in these terms are reserved.
If you wish to link to OsaBus.com, you must adhere to the following conditions:
“Osa Travel” Ltd. reserves the right to revoke the right to link to OsaBus.com at any time for a breach of these terms.
The information provided on this website is for general informational purposes only. It does not constitute a binding offer from us. To enter into a binding agreement with suppliers of activities available on OsaBus.com, you need to submit a booking request through the OsaBus Platform. The acceptance of the booking request is subject to the General Terms and Conditions of Osa Travel Ltd. (OsaBus), either by the OsaBus.com staff or the specific supplier.
Osa Travel Ltd. (OsaBus) excludes liability for damages arising from your access to or inability to access the website, errors or omissions on the website, or the use of the website, except in cases of willful misconduct or gross negligence and to the extent permitted by applicable law. This exclusion of liability does not apply to guarantees, claims related to personal injury or harm, or claims based on product liability regulations.
While “Osa Travel” Ltd. strives to ensure the accuracy of the information on OsaBus.com, it does not guarantee the accuracy and completeness of the material. The material and product descriptions on OsaBus.com may be changed or outdated without notice.
The material on OsaBus.com is provided “as is” without any warranties or conditions. Therefore, to the maximum extent permitted by law, “Osa Travel” Ltd. excludes all representations, warranties, conditions, and other terms that may have effect in relation to OsaBus.com, including the implied conditions of satisfactory quality, fitness for a particular purpose, and the use of reasonable care and skill.
Reservations for Transportation Services can be made electronically through OsaBus’s website, www.osabus.com, or by email at [email protected]. Please carefully review the following information regarding payment:
Until the reservation is confirmed by OsaBus in writing (by email) and full payment is received from the client, the reservation is subject to change by OsaBus or the client.
OsaBus is not responsible for any lost or undelivered confirmation receipts when booking via the internet. If your spam blocker is enabled, the confirmation email may not be received. It is the client’s responsibility to call and obtain a confirmation email after making a booking.
Full payment of the estimated cost is due no later than two weeks (14 days) prior to the scheduled date of service.
Invoices will be prepared based on the chosen method of payment.
The client must provide the following details for invoice preparation:
The billing descriptor “osabus.com” will appear on the cardholder’s credit card statement for successful credit card payments.
OsaBus will not sell, purchase, provide, exchange, or disclose account or transaction data or personal information of or about a cardholder, except to its acquirer, Visa/Mastercard corporations, or in response to valid government demands.
Any changes to a reservation are subject to the availability of the requested Transport Services as proposed by the changed reservation, payment of the applicable fee determined by OsaBus, and approval by OsaBus. Please note that all reservations are final, and payments and deposits are non-refundable, except within the scope of guarantees issued, in the event of injury to life, limb, or health, or for claims based on product liability regulation.
Failure to make timely payments, including deposits, estimated costs, or any other amounts owed to OsaBus, may result in the cancellation of the client’s reservation at the sole discretion of OsaBus, with appropriate cancellation charges applied.
If the client wishes to change or cancel an existing booking and transfer the paid deposit or full amount to another time, date, or different service, it must be confirmed by an OsaBus representative. Please note that OsaBus cannot guarantee that the new service can be provided for the same amount, and additional charges may apply.
Please note that our offers are valid for a maximum of 3 days, as we tend to book up quickly. We reserve and secure buses only upon receiving payment or at least 20% deposit. Rates and vehicle availability are subject to confirmation upon receiving payment.
Rates and vehicles are confirmed only after the payment has been received.
We understand that unexpected circumstances may arise and affect your holiday plans. At OsaBus, we are here to assist you with the cancellation and refund procedures. Please note the following:
At “Osa Travel” Ltd., we want you and your group to have an enjoyable experience. Therefore, we kindly request that you adhere to the following guidelines:
Please maintain a respectful and appropriate demeanor at all times. You are responsible for any damages caused by yourself or any member of your party. If any authority deems you or any member unfit to travel or if your behavior causes discomfort to others, they may ask you to leave the accommodation, excursion, or activity. In such cases, our contract will be terminated, and full cancellation charges will apply.
Please comply with all English laws, requirements, and formalities of local police, health authorities, and other public agencies.
Show courtesy towards our tour operators, employees, guides, and representatives. Please follow the instructions of the tour guide and/or group leader throughout the entire tour.
Cooperate with transport, hotel, restaurant operators, and other service providers. Please adhere to their terms and rules while utilizing their services.
Respect the customs and traditions of local residents and the rules of traditional dwellings. You are solely responsible for your actions in all places visited during the tour.
Please note that the contact information for bus drivers will be provided to you up to 24 hours before the trip. As part of our commitment to maintaining professional boundaries, we kindly remind you that the contact information provided for the bus driver is strictly for trip-related communication purposes only. It is strictly forbidden to contact the bus driver before the trip for any private or personal reasons. Our drivers are dedicated to safely transporting you from point A to B and are not available for tour guiding or personal inquiries.
It is strictly forbidden to physically attack drivers or any other individuals during the trip. We expect all passengers to treat our staff and fellow travelers with respect and kindness.
Bus drivers are expected to arrive on time. However, there might be unforeseen circumstances (traffic, road construction, weather, accidents/hazards, etc.), that could affect the time of arrival. Please note that in the event of such a delay, no refund will be eligible. We appreciate your understanding in this matter.
We appreciate your cooperation and understanding in adhering to these guidelines. Should you have any questions or concerns, please feel free to contact us.
At “Osa Travel” Ltd., we strive to provide high-quality services that meet your expectations. We value your satisfaction and strive to provide a smooth and enjoyable experience.
Please take note of the following points:
We are responsible for the services we provide at the agreed location. These services should meet a reasonable standard and align with the descriptions provided on our website. If the services do not meet these standards and impact your holiday experience, we will compensate you accordingly. Please note that our liability is limited to the amount paid to us and does not cover any additional costs incurred by you.
We cannot accept responsibility for any loss or damages caused by members of your group, third-party service providers, or events beyond our control (force majeure). Our liability is restricted to the total amount paid to us by you.
Some activities offered by “Osa Travel” Ltd. are provided by our suppliers. In such cases, we act as a booking agent. While we promote these activities, it should not be interpreted as a recommendation to participate. We cannot be held liable for any harm, injury, loss (including loss of personal belongings left in vehicles), or death resulting from these activities. Although we work with reputable suppliers, any false representations made by them are beyond our control.
Please be aware that certain activities may be considered “hazardous pursuits” by insurance companies. If you wish to be adequately covered by your insurance policy, you may need to pay an additional premium.
We reserve the right to limit our responsibilities in accordance with the laws and regulations of the United Kingdom.
We reserve the right to modify, suspend, or terminate our services without notice at any time. We also reserve the right to refuse service to anyone for any reason.
At “Osa Travel” Ltd., we cannot be held liable for any loss, inconvenience, or damage caused by circumstances beyond our control. Please note the following:
Please understand that certain circumstances are beyond our reasonable control, and we will make every effort to minimize any disruptions and ensure your safety and comfort.
“Osa Travel” Ltd. retains the right to make changes to tour itineraries as necessary, considering factors such as weather conditions, availability of attractions, or other circumstances.
“Osa Travel” Ltd. also reserves the right to modify the size and type of vehicle used for our tours.
Smoking is strictly prohibited on all vehicles used in our tours.
“Osa Travel” Ltd. strongly advises you to acquire comprehensive international travel insurance that is valid for the duration of your stay in the country you are visiting. This insurance should provide coverage for various travel-related aspects, including but not limited to medical expenses, trip cancellation or modification expenses, lost luggage, accidents, and repatriation. It is essential to safeguard yourself against any unforeseen circumstances.
Please note that “Osa Travel” Ltd. cannot be held responsible for any consequences resulting from your failure or negligence to obtain appropriate travel insurance. It is your responsibility to ensure that you have adequate coverage to protect yourself during your trip.
If you have any complaints, please inform us as soon as possible so that “Osa Travel” Ltd. can address the matter promptly and efficiently. For complaints regarding the holiday experience, we kindly request that you submit them in writing within one week or 7 days from the completion of the trip. Claims received after this deadline will not be considered.
Please note that any claim against “Osa Travel” Ltd. arising from these Terms and Conditions, the tour, or any events or omissions during or related to the tour, shall not exceed the amount you have actually paid to “Osa Travel” Ltd. for the tour. We are not liable for any damages or losses other than those actually incurred and already paid for, nor are we liable for any consequential damages, future damages, lost profits, lost opportunities, mental anguish, or pain and suffering.
Our liability to you is limited to the amount we receive from you, and therefore we cannot compensate for any other costs incurred by you.
Please be aware that these terms and conditions are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.
Thank you for reading and agreeing to our Terms & Conditions. We hope that these guidelines provide clarity and transparency regarding our services. At “Osa Travel” Ltd., we strive to deliver exceptional experiences and ensure your satisfaction throughout your journey.
We wish you a fantastic trip and good luck on your adventures! We understand that unforeseen circumstances or questions may arise during your travels. In such cases, we encourage you to reach out to our dedicated team. We are here to assist you and address any concerns you may have.
Once again, we extend our warmest wishes for a memorable and enjoyable trip. Bon voyage!
The “Osa Travel” Ltd. Team