1.1. Permitted Use

You are allowed to print and download extracts from OsaBus.com for your personal use under the following conditions:

No documents or related graphics on OsaBus.com are modified in any way. Graphics on OsaBus.com are not used separately from the accompanying text. Copyright and trademark notices of Osa Group SIA appear in all copies.

1.2. Copyright and Intellectual Property

Unless otherwise stated, the copyright and other intellectual property rights of all materials on OsaBus.com (including photographs and graphical images) are owned by Osa Group SIA or its licensees. Any use of extracts from OsaBus.com, other than as specified in the previous paragraph, is prohibited. If you violate any of the terms in this legal notice, your permission to use OsaBus.com automatically terminates, and you must promptly destroy any downloaded or printed extracts from OsaBus.com.

1.3. Trademarks

All trademarks used on OsaBus.com belong to the proprietors of those trademarks. Osa Group SIA does not claim ownership of trademarks used on OsaBus.com, of which they are not proprietors.

1.4. Reproduction and Storage

No part of OsaBus.com may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without the prior written permission of Osa Group SIA

1.5. Reserved Rights

Any rights not expressly granted in these terms are reserved.

2.1. Conditions for Linking to OsaBus.com:

If you wish to link to OsaBus.com, you must adhere to the following conditions:

Obtain our prior consent. Do not replicate the home page of OsaBus.com; instead, link to it. Do not remove, distort, or alter the size or appearance of the OsaBus or Osa Group SIA logo. Do not create a frame or any other browser or border environment around OsaBus.com. Do not imply that Osa Group SIA endorses any products or services other than its own. Do not misrepresent your relationship with Osa Group SIA or provide false information about the company. Do not use any of Osa Group SIA trademarks displayed on OsaBus.com without express written permission. Do not use any trademarks other than those owned by Osa Group SIA displayed on OsaBus.com without written permission from the respective trademark proprietor. Ensure that your website complies with all applicable laws and regulations, does not contain distasteful, offensive, or controversial content, and does not infringe upon intellectual property rights or other rights of any other person. Osa Group SIA reserves the right to revoke the right to link to OsaBus.com at any time for a breach of these terms.

4.1. Limitation of Liability

Osa Group SIA (OsaBus) excludes liability for damages arising from your access to or inability to access the website, errors or omissions on the website, or the use of the website, except in cases of willful misconduct or gross negligence and to the extent permitted by applicable law. This exclusion of liability does not apply to guarantees, claims related to personal injury or harm, or claims based on product liability regulations.

4.2. Disclaimer

While Osa Group SIA strives to ensure the accuracy of the information on OsaBus.com, it does not guarantee the accuracy and completeness of the material. The material and product descriptions on OsaBus.com may be changed or outdated without notice.

The material on OsaBus.com is provided “as is” without any warranties or conditions. Therefore, to the maximum extent permitted by law, Osa Group SIA excludes all representations, warranties, conditions, and other terms that may have effect in relation to OsaBus.com, including the implied conditions of satisfactory quality, fitness for a particular purpose, and the use of reasonable care and skill.

5.1. Reservation Confirmation

Until the reservation is confirmed by OsaBus in writing (by email) and full payment is received from the client, the reservation is subject to change by OsaBus or the client.

5.2. Confirmation Receipt

OsaBus is not responsible for any lost or undelivered confirmation receipts when booking via the Internet. If your spam blocker is enabled, the confirmation email may not be received. It is the client’s responsibility to call and obtain a confirmation email after making a booking.

5.3. Deposit Requirements

Reservations made more than forty-eight (48) days prior to the scheduled date of service require a deposit of at least thirty (30) percent. OsaBus will confirm the deposit amount at the time the client makes the reservation. For reservations made less than forty-eight (48) days prior to the scheduled date of service, a deposit of the full estimated cost of the Transportation Services is required.

5.4. Payment Due Date

Full payment of the estimated cost is due no later than forty-eight (48 days) prior to the scheduled date of service.

5.5. Accepted Payment Methods:

Bank Transfer: Bank transfers are accepted for services scheduled more than two weeks after the reservation is made. Credit Card Payment: Payments can be made via credit card through a secure payment link. Please note that a 3% surcharge will be added to cover transaction fees. Wise.com: Payments can also be made through Wise.com.

5.6. Invoice Preparation

Invoices will be prepared based on the chosen method of payment.
The client must provide the following details for invoice preparation:
Company legal name;
legal address;
VAT/registration number (if applicable).

5.7. Billing Descriptor

The billing descriptor “osabus.com” will appear on the cardholder’s credit card statement for successful credit card payments.

5.8. Data Confidentiality

OsaBus will not sell, purchase, provide, exchange, or disclose account or transaction data or personal information of or about a cardholder, except to its acquirer, Visa/Mastercard corporations, or in response to valid government demands.

5.9. Reservation Changes

Any changes to a reservation are subject to the availability of the requested Transport Services as proposed by the changed reservation, payment of the applicable fee determined by OsaBus, and approval by OsaBus. Please note that all reservations are final, and payments and deposits are non-refundable, except within the scope of guarantees issued, in the event of injury to life, limb, or health, or for claims based on product liability regulation.

5.10. Payment Delinquency

Failure to make timely payments, including deposits, estimated costs, or any other amounts owed to OsaBus, may result in the cancellation of the client’s reservation at the sole discretion of OsaBus, with appropriate cancellation charges applied.

5.11. Change or Cancellation of Booking

If the client wishes to change or cancel an existing booking and transfer the paid deposit or full amount to another time, date, or different service, it must be confirmed by an OsaBus representative. Please note that OsaBus cannot guarantee that the new service can be provided for the same amount, and additional charges may apply.

5.12. Reservation Validity

Please note that our offers are valid for a maximum of 3 days, as we tend to book up quickly. We reserve and secure buses only upon receiving payment or at least 30% deposit. Rates and vehicle availability are subject to confirmation upon receiving payment.

5.13. Keeping Booking Slot

Rates and vehicles are confirmed only after the payment has been received.

7.1. Behave Appropriately:

Please maintain a respectful and appropriate demeanor at all times. You are responsible for any damages caused by yourself or any member of your party. If any authority deems you or any member unfit to travel or if your behavior causes discomfort to others, they may ask you to leave the accommodation, excursion, or activity. In such cases, our contract will be terminated, and full cancellation charges will apply.

7.2. Compliance with Laws and Authorities:

Please comply with all Latvian laws, requirements, and formalities of local police, health authorities, and other public agencies.

7.3. Respect for Tour Operators and Guides:

Show courtesy towards our tour operators, employees, guides, and representatives. Please follow the instructions of the tour guide and/or group leader throughout the entire tour.

7.4. Cooperation with Service Providers:

Cooperate with transport, hotel, restaurant operators, and other service providers. Please adhere to their terms and rules while utilizing their services.

7.5. Respect for Local Customs and Traditions:

Respect the customs and traditions of local residents and the rules of traditional dwellings. You are solely responsible for your actions in all places visited during the tour/service.

7.6. Contact with Bus Drivers:

Please note that the contact information for bus drivers will be provided to you shortly before the trip. As per GDPR not all driver’s numbers are available, in which case our office number is provided.

As part of our commitment to maintaining professional boundaries, we kindly remind you that the contact information provided for the bus driver is strictly for trip-related communication purposes only. It is strictly forbidden to contact the bus driver before the trip for any private or personal reasons. Our drivers are dedicated to safely transporting you from point A to B and are not available for tour guiding or personal inquiries.

7.7. Prohibition of Physical Violence:

It is strictly forbidden to physically attack drivers or any other individuals during the trip. We expect all passengers to treat our staff and fellow travelers with respect and kindness.

7.8. Punctuality and Refunds:

Bus drivers are expected to arrive on time. However, there might be unforeseen circumstances (traffic, road construction, weather, accidents/hazards, etc.), that could affect the time of arrival. Please note that in the event of such a delay, no refund will be eligible. We appreciate your understanding in this matter.

We appreciate your cooperation and understanding in adhering to these guidelines. Should you have any questions or concerns, please feel free to contact us.

8.1. Service Standards:

We are responsible for the services we provide at the agreed location. These services should meet a reasonable standard and align with the descriptions provided on our website. If the services do not meet these standards and impact your holiday experience, we will compensate you accordingly. Please note that our liability is limited to the amount paid to us and does not cover any additional costs incurred by you.

8.2. Limitations of Liability:

We cannot accept responsibility for any loss or damages caused by members of your group, third-party service providers, or events beyond our control (force majeure). Our liability is restricted to the total amount paid to us by you.

8.3. Activities Provided by Suppliers:

We cannot accept responsibility for any loss or damages caused by members of your group, third-party service providers, or events beyond our control (force majeure). Our liability is restricted to the total amount paid to us by you.

8.4. Activities Provided by Suppliers:

Some activities offered by Osa Group SIA are provided by our suppliers. In such cases, we act as a booking agent. While we promote these activities, it should not be interpreted as a recommendation to participate. We cannot be held liable for any harm, injury, loss (including loss of personal belongings left in vehicles), or death resulting from these activities. Although we work with reputable suppliers, any false representations made by them are beyond our control.

8.5. Hazardous Pursuits:

Please be aware that certain activities may be considered “hazardous pursuits” by insurance companies. If you wish to be adequately covered by your insurance policy, you may need to pay an additional premium.

8.6. Compliance with Laws and Regulations:

We reserve the right to limit our responsibilities in accordance with the laws and regulations of Latvia.

8.7. Modification or Termination of Service:

We reserve the right to modify, suspend, or terminate our services without notice at any time. We also reserve the right to refuse service to anyone for any reason.